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Terms and conditions of sale

The websites cotesens.fr and cotesens.com and the products presented are offered by the company COTESENS SAS under the trade name of Côtésens, company with a capital of 10.000,00 euros, registered in the Register of Commerce and Companies of Montpellier (France) under the number 814 331 310. The registered office is 4 rue Castilhon, 34000 Montpellier, France. Phone number of the president, Louise Ravel: +33 (0) 6.25.80.76.32. The e-mail address is info@cotesens.com. The individual VAT identification number is FR54814331310.

Opposability of the general conditions of sale

These General Terms and Conditions of Sale apply to all orders placed for products placed on the site from 01 June 2016. Any modification will not apply to orders placed before the date of amendment.

Order products on the site

The products offered for sale are described and presented with the greatest possible accuracy. However, minor variations in the representation of the products do not engage the responsibility of Côtésens and do not affect the validity of the sale. Côtésens reserves the right to correct the contents of the site.

The customer is informed that he can only order the products by a set of assortments of 3 sachets of sweets. He must therefore select the three sachets of sweets that he wishes to include in his box.

After having selected the box(s) that the Customer wishes to buy in his/her basket of which it can modify at any time the content, a reminder of the content of the order is proposed to the customer.

The Customer must provide the following items: identity, delivery address, billing address. The Customer must ensure that this information communicated is correct and that it remains until complete delivery of the product (s) ordered. The Customer agrees to notify Côtésens of any change in billing and / or delivery details that may occur between order and delivery, by sending an email to info@cotesens.com without delay. Failing this, in the event of delay and / or error of delivery, all expenses incurred for the redirection of the said product(s) will be charged to the Customer.

The Customer confirms his acceptance of his order by checking the validation box of the CGV. The contract is validly concluded between Côtésens and the Client.

The Customer proceeds to the payment of his order, using one of the payment solutions proposed to him.

Côtésens sends an email confirmation to the Customer.

Price

The prices are mentioned on the site in euros and all taxes included.

Delivery

The products offered on the site can be delivered to Metropolitan France and the countries of the European Union. From the date of order, Côtésens undertakes to deliver the Products within 3 to 6 working days. The customer is informed by email, when his order is ready, of his shipment. The ordered product(s) is (are) delivered to the delivery address indicated by the customer when ordering.

Right to retract

Without prejudice to the legal provisions relating to the conformity of products or hidden defects, the customer has a period of 14 clear days from receipt of the product(s) ordered to exercise its right of withdrawal from Côtésens, without having to justify reasons or to pay a penalty.

To exercise his right, the customer must return, at his own expense, the product(s) in good condition and with all the packing elements to the following address: 4 rue Castilhon, 34 000 Montpellier, France. The Client is invited to indicate the reason for return, in order to help Côtésens improve his service.

The refund of the returned product(s) is made by Côtésens by credit on his / her credit card or at the option of the customer and at the latest within 30 days of the date on which the right of withdrawal has been exercised.

Customer service

For any request for information, clarification or for any complaint, the customer must contact the customer service of Côtésens, as a priority, in order to allow the latter to try to find an amicable solution.

Côtésens customer service is available Monday to Friday from 9 am to 5 pm using the following contact information:

  • Phone: +33 (0) 6.25.80.76.32
  • Email: info@cotesens.com
  • Mail: 4 rue Castilhon 34000 Montpellier, France

Responsibility

Côtésens implements all the measures necessary to assure the customer the supply, under optimal conditions, of quality products. In no case shall it be liable for any breach or improper performance of all or part of the services provided for in the contract, which would be attributable either to the customer or to the unpredictable and insurmountable fact of a third party who is not a party to the contract, or a case of force majeure. More generally, if the liability of Côtésens was incurred, it could not in any case accept to indemnify the customer for indirect damages or whose existence and / or quantum would not be established by evidence.

Côtésens ensures the proper functioning of the site, but can not guarantee that it will be free from anomalies or errors or that it will operate without interruption. It can not be held responsible for any kind of damage resulting from the use or the total or partial impossibility of using the site. Similarly, Côtésens accepts no responsibility for the content of third party websites accessible via hypertext links that may be present on the site.

Privacy & intellectual property

In accordance with the French law of January 6, 1978 relating to data processing, files and freedoms, the user is informed that the information requested by Côtésens in connection with the use of the site is obligatory in order to enable Côtésens to process and track orders placed on the site.

This information is also likely to be used by Côtésens in order to better know the user and to follow up his commercial relationship with him.

The user has the right to oppose, access, rectify and delete personal data concerning him, which he may exercise under the conditions provided for by law by sending an email to Côtésens at Info@cotesens.com, specifying his name, first name and e-mail address.

No information concerning the User will be transmitted to third parties, except to the suppliers of Côtésens for the sole purpose of executing the orders and within the limit of the information strictly necessary to this one.

With the express authorization of the user, Côtésens may send him commercial information concerning the company, its products and services.

The site uses cookies to facilitate navigation on the site and to customize the user's itinerary on the Site. The user can refuse to have these cookies installed on the computer he uses by modifying the options of his Internet browser. WARNING : Such manipulation may have the effect of preventing it in the future from using certain features of the Site, but also from other websites.

Applicable law

These Terms and Conditions are subject to French law. Only the French courts have jurisdiction to hear their interpretation and / or enforcement.